Frequently Asked Questions

Everything you need to know before the elves get to work.

Can more than one child be included?

Yes — just list their names when you order. If you want separate videos, simply place additional orders.

What if my child has a unique name or spelling?

We double-check every name pronunciation and spelling. If you’re worried, you can add phonetic spelling in the notes.

Can I download the video?

Yes! You’ll receive a private link you can download, save, share, and keep forever.

How fast will I receive my video?

Most videos arrive within 24 hours (often sooner).

How personalized is the message?

Every video includes the child’s name and a warm, magical, and encouraging messages.

What if I’m not happy with the video?

If something isn’t right - pronunciation, detail, audio quality, just reach out to us and we’ll fix it at no charge.