Frequently Asked Questions
Everything you need to know before the elves get to work.
Can more than one child be included?
Yes — just list their names when you order. If you want separate videos, simply place additional orders.
What if my child has a unique name or spelling?
We double-check every name pronunciation and spelling. If you’re worried, you can add phonetic spelling in the notes.
Can I download the video?
Yes! You’ll receive a private link you can download, save, share, and keep forever.
How fast will I receive my video?
Most videos arrive within 24 hours (often sooner).
How personalized is the message?
Every video includes the child’s name and a warm, magical, and encouraging messages.
What if I’m not happy with the video?
If something isn’t right - pronunciation, detail, audio quality, just reach out to us and we’ll fix it at no charge.